Customer service can make or break a business. With the Nop Help Desk plugin for nopCommerce, the overwhelming everyday support is a breeze. Now customers can comfortably raise, track, and close tickets. And you can finally put your customer service in good order and take care of every single inquiry with ease!
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Features |
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 | - There are three main pages in the ticketing system: a "manage tickets" page which is visible only to the website admins,
- a "new ticket" page where clients can raise a ticket,
- and a "my tickets" page where clients can see the ticket history.
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- You can organize the Help Desk into departments, e.g., support, sales, marketing, etc.
- Live preview.
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 | - You can add an email address for each department.
- You can assign an employee/s to a department.
- You can limit the departments in your Help Desk per store if you are running a multi-store installation of nopCommerce.
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- You can create attributes for your Help Desk. The attributes can be required, visible only to the admin users, or filterable. We are using the Help Desk for our product support, and the attributes we have created are nopCommerce version, store URL, browser, etc.
- Live preview.
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 | - You can add different values to an attribute and specify which one to be preselected. For example, the values for the nopCommerce version attribute are 4.20, 4.10, 4.00, and all versions below. The most recent version of nopCommerce is always preselected for our clients' convenience.
- Live preview.
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- Our support team can search by subject, product, customer, or customer property.
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 | - The tickets have the following properties - open, closed, closed automatically, awaiting customer reply. The Help Desk admins can choose which property to be visible by default.
- Live preview.
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- Depending on your needs, you can set a response deadline for the tickets.
- Additionally, you can choose when a ticket is closed automatically - after 1 day, or 5 hours, for example.
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 | - You can choose to send notifications to the department manager when a reply has been received or
- when a ticket is closed automatically.
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- You can enable a captcha on the "submit ticket page" to fight possible bot attacks.
- Live Preview.
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PRODUCT SPECIFICATIONS | | | | Supported versions 3.50 - 4.20 | Responsive Design | | Multi-Store/ Multi-Vendor Support | RTL (Right-To-Left) Support | | Themeable | Styled for the Nop Dark Orange, Nop Classic and Default Clean themes | | Razor files are open to modifications | 1 year of free support and upgrades since purchase date | | Easy to install and manage from the nopCommerce Admin panel | |
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